I just participated in a Gallup survey for the first time. Very interesting. I received a phone call from Gallup and was asked a bunch of questions about my bank and the service I received upon my last visit to one of their branches. I now understand a little bit more about how ridiculous surveys are. All the questions required me to answer with a number between 1 and 5, and they were all very fake, vague kinds of questions, like "Did the teller make you feel welcome?" or "Did the teller genuinely thank you?" What the fuck? Initially when I got the call I was sort of glad because I thought I would be able to tell them something that I had noticed recently about that very branch: previous to a couple months ago, the tellers all knew me by name and greeted me and didn't ask for my ID. It was like I was in a small town bank, real friendly. But lately, all the tellers have been replaced and they don't know me, and ask for ID and social security number and all that jazz like I'm just some number. I'm used to that, and sure, new tellers are going to take awhile to get to know people. But did they have to replace every single employee in that branch? What the hell happened, did they all embezzle a bunch of cash and run off to Tahiti? I hope so.
But anyway, none of these Gallup poll questions enabled me to convey any of that. It was just "4.... uh, 3.... yeah, also 3... 4... umm... 4..." Lame. And that's I'm sure the kinds of surveys that we hear the results of all the time, the ones that say 78% of Americans think George Bush is "a great guy" or something. Sigh.
Posted by steev at Diciembre 22, 2004 08:10 PM