I just read a good paper called Fundamental Issues with Open Source Development. It's interesting but pretty familiar.
It's sad but every once in a while someone will write a paper like this that hits the nail on the head about why open source software isn't quite making it out there to normal people, and a lot of people, myself included, say, yeah, yeah, those are definitely problems. But, nothing really changes and then another paper saying the same thing comes out, 9 months later, or whatever. I guess hackers will be hackers. Or maybe hackers will be slackers. hah.